- Not a series of DO’s and DON’Ts, more an instant source of information.
- A handbook has advantages to:
A.THE PRACTITIONER:
- management problems spotted earlier
- routine maintenance check
- reference list of suppliers
- manufacturer’s equipment guide
B.STAFF:
- useful reference
- handy for new staff entering practice
- relevant sections can be copied and given to potential new staff as background information
C.NEW ASSOCIATES:
- use of local laboratories
- local referral services
- guidance on practice policy
SUGGESTED CONTENTS:
Section 1 – Introduction
Aims of the manual
Practice philosophy
Contents summary
Section 2 – Staff Employment
Define working week
Procedure regarding tardiness
Normal rates of pay
Procedure relating to pay rises
Overtime pay-rates/time off in lieu
Holiday times – when and time allowed
Leave of absence
Sample contract with explanatory notes
Section 3 – Conduct
Appearance – clothes, jewellery, etc
Use of telephone, stamps, etc
Section 4 – Staff Duties
Job content and description
Additional duties on occasional basis eg. emergency dental services
Section 5 – Administration
Appointment control – key principles
Financial controls – bills, accounts, credit, etc
Section 6 – Etiquette
Importance of good telephone manner
Introduction and dismissal of patients
Principles of good inter-personal relationships
Complaints procedure
Section 7 – For In-Surgery Personnel Only
Care of instruments
Maintenance
Reporting faults
Radiation monitoring
Pre-op and post-op surgery preparation
Section 8
Code of Practice relating to Health and Safety at Work